Privacy Policy

Tradework Labs ("we", "us", or "our") provides a customer operations platform for trade businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, services, and any communications with us.

Information we collect

We collect information you provide directly, information collected automatically when you use our services, and information from the customers and contacts you import or that interact with your AI voice and chat bots.

• Account information — name, business name, email, phone number, billing information, and service details you share during onboarding.
• Customer data — contact records, job history, messages, call recordings, and transcripts that flow through your CRM and AI bots.
• Usage data — device, browser, IP address, pages visited, and similar analytics we collect via standard web technologies.
• Support communications — messages you send us by email, phone, or in-app channels.

How we use information

We use the information we collect to provide, maintain, and improve the services, including to set up your account, train your AI on your trade, migrate data from prior tools, send operational notices, respond to requests, bill you, and secure the platform against misuse.

We do not sell personal information. We do not use customer call or chat content to train third-party models without your permission.

Sharing with third parties

We share information with service providers that help us run the platform — including cloud hosting, telephony, payment processing, email delivery, and analytics. These providers only receive the information needed to perform their function and are bound by confidentiality obligations.

We may disclose information if required by law, to protect our rights or the safety of others, or in connection with a business transfer such as a merger or acquisition.

Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, measure site performance, and understand how people use our services. You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

Data retention

We retain account and customer data for as long as your account is active and for a reasonable period afterward to meet legal, tax, and operational obligations. You can request deletion of your account data at any time by contacting us.

Security

We use administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below. We will respond within the time required by applicable law.

Children's privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will let you know by updating the date at the top of this page and, where appropriate, by providing a more prominent notice.

Contact us

Questions about this Privacy Policy? Email us at support@tradeworklabs.com .