Tradework Labs vs ServiceTitan
One is enterprise software. The other is a flat-price back office for the owner still on the truck.
ServiceTitan is the biggest name in trade-business software — genuinely powerful, with its own AI voice agent, and built for HVAC, plumbing, electrical, and pest fleets with a real dispatch operation. It's priced per technician, quoted directly, with premium features like AI call answering sold as an additional Pro module on top. Tradework Labs is $187/mo flat, AI receptionist included, built for the 1–15-tech shop that doesn't have — and doesn't want — a software budget line.
Pricing and feature claims on this page were verified against servicetitan.com on July 27, 2026. ServiceTitan doesn't publish prices and its Pro add-on lineup changes from time to time — if anything looks off, the live site (or your sales rep) is the source of truth.
At a glance
The honest side-by-side
Where each one wins, in plain language. No asterisks, no marketing math.
ServiceTitan pricing is per-technician and quoted directly, with premium features like AI call answering and marketing automation sold as separate Pro-tier add-ons; the $187/mo Tradework Labs plan is the same flat price with the AI receptionist and marketing automation already included.
Where ServiceTitan wins
Built for the fleet, not the truck
ServiceTitan earned its reputation. If you're running a real multi-tech operation, these are worth weighing.
Built for real scale
ServiceTitan runs some of the largest trade businesses in the country — franchises, PE-backed roll-ups, multi-location operations across 20+ trades including pest control. If you're running a real fleet with a dispatch desk, it's built for exactly that.
A genuinely capable AI voice agent
This is the one competitor in this series with a real AI voice product. ServiceTitan's AI Virtual Agent books and reschedules jobs by skill, location, and technician availability, confirms appointments, and escalates to a human when it can't handle the call. It's a serious tool — sold as an add-on Pro module on top of per-tech pricing.
Deep reporting and business intelligence
Commission tracking, membership program management, and custom reporting built for a business with a controller or ops lead reading the numbers every week. If you have someone whose job is to live in the dashboards, this is a real strength.
A module for almost everything
Contact Center Pro, Marketing Pro, and a long list of other add-ons mean you can build out a stack that does nearly anything — at the cost of a growing bill and more things to configure and manage.
Where Tradework Labs wins
For the shop that doesn't need a stack, just an answer
We're not trying to be enterprise software. We're the back office for the 1–15-tech owner-operator who wants one flat price and nothing to configure.
One flat price, no add-on modules
ServiceTitan's AI voice agent and marketing automation are separate paid Pro modules stacked on top of per-tech pricing. Tradework Labs includes the AI receptionist, AI chat, CRM, and marketing automation in the same $187/mo — no module list to assemble.
Owner stays on the truck
ServiceTitan is built around having dedicated office and dispatch staff to run it. Tradework Labs assumes you don't have that — we set it up, train the AI on your services, and tune it with you each month so the owner can stay on jobs.
Priced for one truck, not per tech
Per-technician pricing punishes growth — every hire is another line item. Tradework Labs is flat and unlimited-user regardless of how many techs you run, which matters more the smaller your crew.
Month-to-month, no contract
Enterprise trade software tends to come with a negotiated contract term. Tradework Labs is month-to-month with no minimum. If we stop earning the seat, you walk.
Public price, no sales process
ServiceTitan pricing is request-only, tier by tier, module by module. Tradework Labs is $187/mo, listed on the homepage — you can find out what it costs before you ever talk to us.
A monthly call, not an account tier
Every Tradework Labs customer gets the same thing: a real person on a monthly call reviewing what the AI took, what it missed, and what to fix. Support quality on ServiceTitan tends to track the size of your contract.
Best for…
Pick the one that fits how you actually run
ServiceTitan is right if
- You're running a multi-tech operation with a dedicated dispatch or office team
- You want a genuinely powerful AI voice agent and are fine paying for it as an add-on
- You need deep commission, membership, and business-intelligence reporting
- You're a franchise or multi-location operation across one or more trades
Tradework Labs is right if
- You're an owner-operator with 1–15 techs and no dedicated office staff
- You'd rather see the price on the homepage than request a quote
- You want the AI receptionist, CRM, and marketing bundled — not priced as separate add-on modules
- You want it set up and tuned for you, not a platform you staff to run
Coming off ServiceTitan?
We'll move your customers, jobs, and history over for free
Send us your export and we handle the migration in your first week — customers, recurring contracts, job history, and outstanding balances included. You don't lift a finger and nothing gets left behind.
- Customer records & contact info
- Recurring service contracts (quarterly, bi-monthly, annual)
- Job & service history
- Warranty dates
- Outstanding balances
Ready when you are
See it tuned for your shop. 15 minutes. No pressure.
Tell us about your services, route, and what you're using now — we'll show you what flat-price, done-for-you looks like for your exact operation. If ServiceTitan is the better fit, we'll say so.
Questions? Email support@tradeworklabs.com